FAQ

Add credit on the Billing page, by card. Pick a pack or type any amount in the range shown there. Credit is added at face value.

Only when a request succeeds. While it runs, its price is held on your wallet. If it fails, the hold is released and nothing is charged.

Credit you add does not expire while your account is open. Monthly credit that comes with a plan resets each month.

Yes. Turn on auto top-up on the Billing page, choose the level, the amount and a monthly cap. See Refunds and Credits.

Credit is non-refundable except where the law requires a refund or we decide to issue one. See Refunds and Credits.

You are not charged. That includes timeouts and requests a model's safety rules block. A request that runs longer than 6 hours fails with a timeout.

The model's provider may refuse some prompts or files. Change the prompt or the file and try again. A refused request is not charged.

Sign in, open API keys and create one. The full key is shown once, so copy it then.

We store only a hash, so we cannot show it again. Revoke it and make a new one.

Yes. Set a monthly budget when you create the key.

Limits apply to requests that start work, per key and per account. Checking a result never counts. The numbers are in the docs.

Pictures (JPEG, PNG, WEBP, GIF) up to 20 MB, video (MP4, MOV, WEBM) up to 200 MB, and sound (MP3, WAV, M4A, OGG, WEBM) up to 50 MB. We check the real type of the file, not its name.

7 days. Then they are deleted.

Deleted 30 days after they are created. Result links work for 6 hours. Fetch the job again for a new link.

You do, as the Terms say.

Write to support@vidlab.ai from your account email.

Contact, or the support page when you are signed in.